Introduction and Responsibility

This privacy policy provides you with comprehensive information about the collection, processing, and use of your personal data when using our online store for skincare products. We are a specialized provider of natural cosmetics, dermatological care, and high-quality skincare products. As the data controller, we take the protection of your privacy seriously and comply with the provisions of the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés). We explain below in detail what data we collect, for what purposes we process it, to whom we transmit it, how long we store it, and what rights you have.

Collection and Processing of Personal Data in Detail

We process the personal data that you voluntarily provide to us, as well as all data collected through our website and those arising from your relationship with us. This includes in particular the data you enter when registering, placing orders, using the contact form, or subscribing to the newsletter. The main purposes of processing are:

Creation and Management of a User Profile: Your personal data is processed to create and manage a user account. This account allows you to make purchases quickly and easily, manage your orders, access your order history, manage your addresses, and set your personal preferences. The legal basis for this processing is the performance of the contract pursuant to Art. 6 para. 1 lit. b GDPR.

Execution of the Order Process and Contractual Fulfillment: Your personal data is processed to properly execute the ordering process for the skincare products you have selected. This includes checking availability, processing payments through secure service providers, organizing shipping, and communicating about order status. Processing returns, complaints, or warranty claims also falls under this area. The performance of the contract also serves as the legal basis for this processing.

Processing of Contact Requests: When you contact us via the contact form or by email, we process your data to answer your questions and requests. For this purpose, we may contact you by electronic or telephone means. The legal basis for this processing is your consent, which you give when sending your contact request, pursuant to Art. 6 para. 1 lit. a GDPR.

Sending Newsletters and Marketing Communications: Only if you have expressly consented, your personal data will be processed to regularly send you marketing communications about our products, services, special offers, new collections, and helpful skincare tips. This processing is legitimized by your explicit consent pursuant to Art. 6 para. 1 lit. a GDPR. You can revoke this consent at any time with effect for the future by using the unsubscribe link provided in each email.

What Data Do We Process in Detail?

Within the framework of the functions offered on our website and depending on the purposes mentioned above, we process the following categories of personal data: identification and contact data such as first and last name, email address, telephone number; delivery address and, if different, billing address; payment data (e.g., credit card details, bank account information), which is not stored on our servers but transmitted directly to our payment service providers; order history with information about purchased products, quantities, prices, and order dates; technical data such as IP address and information about the device you use, which is collected when using the website.

Recipients of Your Data

We do not disclose your personal data to third parties except to fulfill legal obligations, to transmit to shipping and logistics companies for the delivery of your orders, and to payment service providers for processing your payments. Furthermore, we use certain service providers to provide our services, who may have access to your personal data, such as IT service providers, hosting providers, or marketing agencies. These third parties always act on our behalf and according to our instructions as data processors pursuant to Art. 28 GDPR. They never use your data for their own purposes.

Storage Period of Your Data

We store your personal data only as long as necessary to fulfill the respective processing purpose. Once the purpose is achieved, the data is deleted or anonymized, unless statutory retention obligations prevent this. For tax-relevant data such as invoices, the retention period is generally 10 years. Data used for marketing purposes is stored until you revoke your consent, but at most 3 years after the last contact. In the case of multiple purposes with different retention periods, we apply the longest period.

Your Rights as a Data Subject in Detail

As a data subject, you have extensive rights regarding your personal data. You have the right to access the data stored about you (Art. 15 GDPR), the right to rectification of inaccurate data (Art. 16 GDPR), the right to erasure of your data (Art. 17 GDPR), the right to restriction of processing (Art. 18 GDPR), the right to object to processing (Art. 21 GDPR), and the right to data portability (Art. 20 GDPR). To exercise these rights, you can contact us at any time. Exercising these rights is free of charge. You also have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data violates the GDPR.

Detailed Cookie Policy

Our website uses cookies to improve your navigation, ensure functionality, and optimize our offering. Cookies are small text files stored on your device. We distinguish between different categories:

Strictly Necessary Cookies: These cookies are essential for the operation of the website. They enable basic functions such as navigation on the website, access to secure areas, storage of items in the shopping cart, and execution of the ordering process. They are set without your consent because the website cannot function properly without them. These include session cookies, which are deleted at the end of the browsing session, and cookies for storing your cookie consent.

Functional Cookies: These cookies allow our website to remember your choices to provide you with improved and personalized features. They are only set with your consent.

Marketing Cookies: These cookies are used to show visitors relevant advertising on other websites. They track visitors across different websites and are only set with your consent.

You can adjust your cookie settings at any time via our cookie consent tool or your browser settings. Disabling strictly necessary cookies may affect the functionality of the website, particularly the use of the shopping cart and the checkout process.